Refund policy

All sales are final. To ensure strict biosecurity compliance, ClearH2O cannot accept any returned goods back into our inventory, and we cannot authorize the transfer or resale of products between customers. In the rare event that authorization for credit is approved, the customer would be responsible for secure disposal.

All claims for shortages, damage, defects, or other non-conformities to the order must be made in writing within 24 hours after receipt by you. Photos of the damaged goods are required and must include images of the product case indicating the product name, product code, lot number, expiration date, etc., and must accompany any written notification. Failure to notify us in writing of any claims within 24 hours after receipt of the product shall constitute an irrevocable acceptance of the goods and an admission by you that the goods comply fully with all terms, conditions, and specifications of the corresponding order.