Refund policy

All sales are final. To ensure strict biosecurity compliance, ClearH₂O cannot accept any returned goods back into our inventory, and we cannot authorize transfer or resale of product between customers. In the rare event, authorization for credit were approved, customer would be responsible for secure disposal.

All claims for shortages, damage, defects or other non-conformities to the order must be made in writing within 24 hours after receipt by you. Photos are required of the damaged goods and must include images of the product case indicating product name, product code, lot number, expiration dating, etc. and must accompany any written notification. Failure to notify us in writing of any claims within 24 hours after receipt of product shall constitute an irrevocable acceptance of the goods and an admission by you that the goods comply fully with all terms, conditions and specifications of the corresponding order.